Customer Supports
FAQs
We exclusively utilize pigments in our chromatic colors, never opting for dyes. These pigments consist of solid powder ink that is both environmentally friendly and harmless. In fact, some of them are even used in cosmetic applications. Importantly, our pigments are insoluble in water, meaning that when we polish and process our slabs, the water used remains clean as it cannot dissolve the pigments. Instead, the pigments settle as sediment, which we then filter using our automatic pressure filter dewatering system. This is just one example of our commitment to sustainability and the environment.
Since the Claystone is a non-porous surface, there is no need to apply a sealer to any Claystone's surface!
To care for your Claystone benchtop, simply use a damp, soft cloth with warm water and a non-abrasive cleaner or soap. For any stubborn marks such as adhered food, gum, or nail polish, gently scrape them away with a putty knife and then clean the area as usual. Thanks to its non-porous nature, Claystone is highly resistant to cracks, scratches, and stains, eliminating the need for sealing and reducing the potential for bacterial growth.
Our Polished finish requires minimal care and maintenance, but Honed, Concrete, and Rough surfaces will need additional daily and weekly care. To maintain the surface design, it's best to dry any common household spills, like liquid droplets and rings, immediately. For matte finishes, like Concrete, Honed, and Rough, smudges from everyday living may become more noticeable over time. We recommend cleaning the surface weekly with Soft Scrub Liquid Gel and Bleach, then thoroughly drying it. We encourage you to order a sample of our products to see how they perform in your daily life. Try spilling something on it, touching it with greasy fingers, and cleaning it to see how the surface responds and how comfortable you feel with it.
Claystone is a revolution of the artificial stone series, of which is the closest material to the natural stone. It is a silica free stone made from natural and recycled ingredients. It is created using a low temperature and cold procedure, combining synthetic Chinese refine clays with non-sintered, non silica and throughout compound material.
Keywords: Artificial Stone, Silica Free, Chinese Refine Clay, Throughout
Claystone, a new material developed over many years, is similar to other artificial stones, and can fully display the unique and beautiful texture of natural luxury marble, avoiding potential flaws. Combining the heat resistance of sintered stone and the uniformity of quartz stone, it has an application range beyond the boundary of traditional alternatives. By using Claystone, the finished product can perfectly match the design.
Keywords: Luxury Marble, Sintered Stone, Heat Resistance, Quartz, Match.
Claystone not only offers texture design with freedom of imagination for designers, but also allows for detailed breakdown on the overall building surface, even customization on texture panels to make the building surface unique and express the designer's soul. It is sure to inspire the future of architecture and design with its superior performance and aesthetics.
Keywords: Inspiration, Architecture, Design，Unique, Customization
Claystone is made of 100% environment-friendly ingredients, which is food-grade material and suitable for kitchen countertops. We also pay great attention to environmental protection and sustainability, and have obtained multiple certifications such as NSF, Greenguard Gold, and are now applying for ESG certification.
Keywords: Eco-friendly, Food-Grade, Sustainability, NSF, Greenguard Gold, ESG
Warranty & Certificate
At Claystone, we prioritize sustainability and environmental responsibility at every stage, from production to our final products. Our raw materials come from natural porcelain, and we strive to create long-lasting, low-maintenance surfaces that promote healthier environments and efficient use of material resources.
We take several measures to ensure our products meet these standards, including:
*Implementing an automatic pressure filter dewatering system;
*Using safe and non-harmful pigments;
*Obtaining NSF and Greenguard certificates;
*Excluding cobalt from our products and using a solidifying temperature of 105-110 degrees.
These efforts enable us to create beautiful, functional surfaces that enhance both indoor and outdoor spaces while minimizing our impact on the environment.
Xiamen StoneGroupon BM Co., Ltd, as your premier provider of countertops, thanks you for choosing. We are committed to ensuring complete satisfaction with every product sold and look forward to continuing their relationship with you. If you have any suggestions on how we can serve you better, please contact us.
Our company offers a ten-year warranty on the Claystone Benchtop, covering any defects in material and workmanship. The warranty is valid only if the product is properly installed and maintained by professionals with technical knowledge.
Terms and conditions of the lifetime limited warranty are as follows:
1. The warranty is applicable only to Claystone surfacing materials. Other surfacing products manufactured or supplied by any other party are not covered.
2. The warranty covers only Claystone materials that are permanently installed in commercial structures and have not been moved from their original installation.
3. The warranty does not apply to unoccupied structures.
4. Materials and/or services that have not been paid in full are not covered.
5. Claystone China assumes no responsibility for the selection of product or the design, engineering, and construction of the installation.
6. The commercial property consists of locations open to the general public for business use, private properties subject to residential or commercial rental or lease, or properties designated as hotels, motels, or other temporary residence applications.
7. This commercial warranty is not transferable and expires when the ownership of the structure is transferred to a third party.
Exclusions from the warranty are as follows:
1. The warranty does not cover Claystone products used in outdoor applications.
2. The warranty does not cover Claystone products used in flooring applications.
3. Improper use or abuse, including physical or chemical abuse and damage from improper care and maintenance, is not covered.
4. Failures due to improper fabrication and/or installation by the fabricator/installer are not covered.
5. The warranty does not cover chips or other excessive impact damage to the product.
6. The warranty does not cover surface scratches, except for reasonable wear and tear.
7. The warranty does not cover products installed with a known or visible manufacturing defect at the time of installation, including color variance particularly at seam locations.
8. Seam performance or seam appearance, adhesives, caulks, or any other accessory items are not covered.
9. This warranty does not cover any creative use of the product, including bending or curving.
10. The warranty does not cover product that has been milled or otherwise reduced in thickness.
11. The warranty does not cover the installation of sinks, other plumbing fixtures, or appliances.
12. The warranty does not cover altering of the factory-applied finish.
13. The warranty does not cover mitered edges where the joint is not cut correctly.
14. The warranty does not cover natural variations in color, size, shape, or distribution of the pattern of the natural Claystone or the natural variations in background tone.
15. The warranty does not cover spots or “beauty marks” smaller than a ten-cent (10) piece, as these are inherent characteristics of the product and do not affect its structural integrity.
16. Claystone China shall not be liable for any additional work, such as plumbing, electrical, tile, cabinets, flooring, etc., that may need to be done as a result of a repair or replacement of a defective Claystone slab covered under this warranty.
17. The warranty does not cover damages caused by work such as plumbing, electrical, tile, cabinets, flooring, etc.
18. The warranty does not cover product that has been moved from its original installation location.
Claystone China shall not be responsible for any loss of direct, indirect, consequential, incidental, special, exemplary, or punitive damages.
THE FOREGOING IS THE COMPLETE WARRANTY FOR CLAYSTONE COUNTERTOPS PRODUCTS AND SUPERCEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, EXCEPT AS EXPRESSLY SET FORTH ABOVE. NO OTHER WARRANTIES ARE MADE WITH RESPECT TO CLAYSTONE AND CLAYSTONE CHINA. EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL, OR LOCAL LAW, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
